Is 5 Nines Enough? – Major Networks Think not.

Published on June 1, 2016

Costs of Downtime, Industry News

Don't let downtime ruin your service level agreements

Don’t let downtime ruin your service level agreements

As reported in Light Reading, US telecom giant CenturyLink is aiming to improve its offering by guaranteeing customers “six nines” reliability rather than the “five nines” that has traditionally featured in telco service level agreements (SLAs).

James Feger, CenturyLink’s vice president of network strategy and development says “There are customers that exist across the world where a one-minute outage is $25,000 in lost revenue from online transactions failing.”

If you are falling short of your downtime metrics, let’s see if Dataprobe can help.